Shipping and Delivery
✅ Enjoy Fast, Secure & Discreet Shipping
We pride ourselves on offering reliable and discreet shipping to all EU countries, with free delivery on orders over €40 (includes Track & Trace).
✉️ Discreet Packaging — Always
Your privacy is our priority. All packages are shipped in plain, unbranded packaging with:
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No company name or logo
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No mention of the product contents
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Neutral shipping labels
Note: You can request to ship without your name on the package by leaving a note at checkout. However, we strongly discourage this, as it may raise suspicion and increase the chance of seizure. If this happens, our delivery guarantee will not apply.
🔒 100% Delivery Guarantee (Money-Back Included)
We offer a 100% money-back guarantee for all EU deliveries (excluding: Bulgaria, Denmark, Hungary, Romania, Finland, Estonia, Latvia, Lithuania, Malta, Cyprus, and the Canary Islands).
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If your package is seized, we’ll send a free replacement
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If it happens again, you’ll receive a full refund
Important conditions:
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The delivery guarantee does not apply if you remove your name from the package.
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Ensure your address is correct and matches Google Maps. Incorrect addresses void the guarantee.
📦 Estimated Delivery Times by Country
We ship only to EU countries and the UK (grow kits only in the UK). Most orders arrive in 3–7 business days.
| Country | Delivery Time |
|---|---|
| Austria | 4–5 working days |
| Belgium | 1–2 working days |
| Bulgaria | 5–6 working days |
| Croatia | 4–5 working days |
| Cyprus | 7–9 working days |
| Czech Republic | 4–5 working days |
| Estonia | 5–6 working days |
| France | 3–4 working days |
| Germany | 1–2 working days |
| Greece | 8–10 working days |
| Ireland | 6–7 working days |
| Italy | 4–5 working days |
| Latvia | 5–6 working days |
| Lithuania | 5–6 working days |
| Luxembourg | 3–4 working days |
| Malta | 7–9 working days |
| Netherlands | 1–2 working days |
| Poland | 4–5 working days |
| Portugal | 5–6 working days |
| Slovakia | 5–6 working days |
| Slovenia | 5–6 working days |
| Spain | 4–5 working days |
| Sweden | 4–5 working days |
| United Kingdom | 4–5 working days* |
*UK: Grow kits only.
🚚 Shipping Policy Summary
| Feature | Details |
|---|---|
| Neutral/anonymous packaging | ✅ Yes |
| Replacement for seized packages | ✅ Yes* |
| Delivery attempts | 2 |
| Track & Trace | ✅ Yes (via separate email) |
| Signature required | ❌ No |
| Insurance | ✅ Yes |
| Delivery to parcel lockers / PO Box | ❌ Not available |
| Shipping service | Local postal carriers |
*Subject to the conditions in our money-back guarantee.
🧾 Shipping During Holidays
During peak holiday seasons, shipping carriers may face delays due to high volume. We will keep you updated if your shipment is affected.
⚠️ Entered the Wrong Address?
If you entered the wrong delivery address, contact us immediately. We’ll do our best to update it before the order ships.
🙋 Need Help?
If anything goes wrong or you have questions, don’t hesitate to reach out.
📩 Email: info@magicawake.com
We respond as quickly as possible.
🔁 Returns Policy
Because we work with fresh, perishable products, we do not accept returns. Thank you for understanding.
